3 Rules to Resolve Conflict in Business
- Monday, 01 May 2017
Conflict in the workplace or on a job site is unavoidable. For those who are in a leadership role, conflict can feel like a looming cloud above your head, unless you have an effective approach to conflict resolution. In this article we share three rules to keep in mind when it comes to conflict resolution.
Identifying common trigger points and tactfully assessing the situation can help calm things down in an instant. However, it goes a long way to teach team members, as well as leadership, to address conflict in a professional, friendly and non-aggressive way. This can help keep morale intact, which leads your team closer to your ultimate goal—successful job completion. So keep the following in mind:
1. Analyze the Situation, Then Prioritize Steps to Resolution
The construction industry is constantly evolving, but even with all of its advancements, complications still arise. When confronted with conflict, it’s important to analyze the situation. Then, outline a course of action in order of priority. It’s best practice to address items that risk operational productivity first. Once addressed, clearly communicate remaining issues with team members and keep the path to resolution transparent among all who are affected. You can keep everyone on the know by making relevant information available through your construction software.
2. Set Clear Expectations and Accept Nothing Less Than Professional Behavior
Conflict can be easily overcome when there are clear expectations for reporting, reviewing and resolving conflict in the workplace. Rather than assuming things, employees and leadership can work to resolve conflict in a structured environment. Setting clear expectations around workplace behavior can also act as a preventative measure in reducing conflict. Be sure to provide documentation on acceptable business behavior to all employees and leadership. Post this documentation around break rooms and common areas, to remind everyone of the code of conduct in your workplace.
3. Show Compassion, but Don’t Let Emotions Cloud Your Judgement
There are times when compromise is easy to reach and satisfies all parties, nevertheless, a clear decision must be made to resolve conflict. It’s important to show compassion whether one or both sides will benefit from the outcome, however, don’t let emotions cloud your judgement. Making decisions in emotional circumstances can lead to recurring conflict over time, since the issue is likely to keep resurfacing. When conflict is resolved rationally, and with compassion, you’ll have a better chance at completely resolving the situation at hand.